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UniKitOut

All the answers to your most pressing questions about how to make moving to university a breeze.

UniKitOut FAQ

When should I place my order?

Can I track my order?

What happens if I'm not in when my package is delivered?

Will my parcel be in my room when I arrive?

Do you offer next day or express delivery?

How can I change my delivery date?

How much does delivery cost?

Can you help me arrange a delivery time?

My order hasn't arrived what should I do?

Do you accept cash on delivery?

I arrive at the weekend, do I have to wait until Monday to receive my order?

Can I order, even if my accommodation provider is not a partner of yours?

Can I get my Kit delivered straight to my hall?

Can I buy a kit if I dont know my accommodation address yet?

How many parcels will I receive?

What if my delivery is late?

Do you deliver overseas?

Will all Products in my order be delivered at the same time?

Can I cancel my order?

Can I add or change an item on an existing order?

I haven't received an order confirmation

Im missing items from my delivery

Can I change the contact details on my order?

Delivery

Replacements

Refunds

Returns

Returns and Refunds

Delivery, Returns & Refunds

Can I customise my Kit?

What are the sizes of UK beds and your bed linens?

What size are your pillows?

Bedding Packs

How do I know the size of your duvets?

Can I rent bedding for Summer school?

I've just received my order I can see the duvet but no pillow

Do I have to return the items I bought after I've finished with them?

Which Kit is best for me?

Do I have to buy a mattress?

Can the non-stick pans be used on my induction cooker?

How do I know what to buy?

Can I buy extra linen?

What size is the XL sheet?

Can I put the crockery in the microwave?

What size are the Bath Robes?

What size are the towels?

What's in a Standard Complete kit?

What's in a Premium Complete kit?

What's the difference between the bedding kit qualities?

What's in a Standard Kitchen Kit?

What's in a Premium Kitchen Kit?

What's in a Deluxe Kitchen Kit?

How do I know what quality the linen kit I want is?

What is a Duvet & Pillow Kit?

Can I wash my Pillow and Duvet?

How do the place settings work?

Our Products

How do I use a discount code?

Payment Methods

How do I receive a receipt?

How can I contact UniKitOut?

Is UniKitOut open all year round?

How do I become a partner?

Is my data secure with you?

Is your website safe and secure?

Online Safety and Security

How we work and other questions

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Categories

Delivery, Returns & Refunds

Our Products

How we work and other questions