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UniKitOut

All the answers to your most pressing questions about how to make moving to university a breeze.

UniKitOut FAQ

When should I place my order?

How can I change my delivery date?

Can I order, even if my accommodation provider is not a partner of yours?

Can I get my Kit delivered straight to my hall?

Can I buy a kit if I dont know my accommodation address yet?

Can I cancel my order?

Can I add or change an item on an existing order?

I haven't received an order confirmation

Can I change the contact details on my order?

Orders

Can I track my order?

What happens if I'm not in when my package is delivered?

Will my parcel be in my room when I arrive?

Do you offer next day or express delivery?

How much does delivery cost?

Can you help me arrange a delivery time?

My order hasn't arrived what should I do?

Do you accept cash on delivery?

I arrive at the weekend, do I have to wait until Monday to receive my order?

How many parcels will I receive?

What if my delivery is late?

Do you deliver overseas?

Will all Products in my order be delivered at the same time?

Im missing items from my delivery

I've just received my order I can see the duvet but no pillow

Delivery

Replacements

Refunds

Returns

Returns and Refunds

Orders, Delivery, Returns & Refunds

Can I customise my Kit?

Bedding Packs

Do I have to buy a mattress?

Can the non-stick pans be used on my induction cooker?

How do I know what to buy?

Can I buy extra linen?

Can I put the crockery in the microwave?

What's in a Standard Complete kit?

What's in a Premium Complete kit?

What's in a Premium International Complete kit?

What's in a Deluxe Complete kit?

What is a Duvet & Pillow Kit?

What's the difference between the bedding kit qualities?

What's in a Standard Kitchen Kit?

What's in a Premium Kitchen Kit?

What's in a Premium International Kitchen Kit?

What's in a Deluxe Kitchen Kit?

How do I know what quality the linen kit I want is?

Can I wash my Pillow and Duvet?

How do the place settings work?

Are the products new or are they used?

What does a Linen Kit include?

What are the sizes of UK beds and your bed linens?

What size are your pillows?

How do I know the size of your duvets?

What size is the XL sheet?

What size are the Bath Robes?

What size are the towels?

Measurements

Our Products

How do I place an order?

Will I be able to shop in my local currency?

Payment Methods

How do I use a discount code?

How do I receive a receipt?

How can I contact UniKitOut?

Is UniKitOut open all year round?

How do I become a partner?

Bulk Orders

Can I rent bedding for Summer school?

Do I have to return the items I bought after I've finished with them?

Do I have to be a student to buy?

Is my data secure with you?

Is your website safe and secure?

Online Safety and Security

How we work and other questions

Can I put my plastic food containers in the microwave?

Our plastic food storage containers are microwave safe, so you can heat your meals with ease and confidence. 🍝

<p>Our plastic food storage containers are microwave safe, so you can heat your meals with ease and confidence. &#x1F35D;&#xA0;</p>

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Orders, Delivery, Returns & Refunds

Our Products

How we work and other questions

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Can I put my plastic food containers in the microwave?