RefundsUpdated 7 months ago

We will refund you 100% of the price as long as the items have not been used (taking them out of the Box to inspect them is obviously fine!).

We even offer a 30 day return window as we know that 2 weeks is often not enough!

(Extenuating circumstances are taken into account if claim is recorded after 30 day return window)

•  🙋 Just a heads up, refunds can take up to 10 working days to show in your account (depending on your bank) and will be processed back to your original payment method.

• If you used a debit card, you should see the money in your bank account within 5-10 working days. This can take a little longer for credit cards, and you should see your money return within 7-10 working days.

• PayPal is usually quicker and can take up to 2-10 working days.

• If payment was made using Alipay & WeChatPay, we may need to request a UK bank account so the funds can be transferred directly. This transaction should take approximately 24 hours.

🚨 Please note. £10 will be deducted from the total refund if a DPD collection is arranged. DPD collections are booked only after the customer has agreed to the collection charge.

We aim to provide a top-notch service at UniKitOut, so please let us know if you have any queries about our return/refund process!