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<span id="isPasted" style="color: rgb(74, 85, 104); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">All of our parcels are dispatched via a reputable courier service &#x1F69A;&#xA0; that requires a signature on delivery, therefore someone will need to be available to accept it.&#xA0;<div data-offset-key="45iff-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">You can also track your delivery via our delivery partner&apos;s live tracking system&#xA0;<a href="https://track.dpdlocal.co.uk/" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">https://track.dpdlocal.co.uk/</a>&#xA0;just enter your tracking number on their tracking page to see your parcels whereabouts. &#x1F69A;</div> <span style="color: rgb(74, 85, 104); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you are staying with one of our partner accommodations then they will accept your package on your behalf, either at reception or a postal room.*&#xA0;&#xA0;<span style="color: rgb(74, 85, 104); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you are not staying in one of our partner&apos;s halls of residence then you will need to check they are able to accept your package on your behalf.&#xA0;<span style="color: rgb(74, 85, 104); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you have requested delivery to a private house, then you will need to ensure that someone is available to sign for the package. &#x1F4E6;&#xA0;<span id="isPasted" style="color: rgb(27, 28, 29); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#x1F6A8;&#xA0;Please note. Deliveries are made Monday - Friday 8am - 7pm <span id="isPasted" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#x1F6A8; Please note parcels being delivered to Republic of Ireland will be sent via UPS so tracking will be emailed from UPS. Check out our list of Partners&#xA0;<a href="https://www.unikitout.com/pages/partners">here.</a>*Although we work in partnership with universities and private student accommodations we cannot 100% guarantee that every accommodation will accept a student parcel early.

All of our parcels are dispatched via a reputable courier service 🚚  that requires a signature on delivery, therefore someone will need to be available to accept it. If you are staying with one of our partner accommodations then they will accept you

What happens if I'm not in when my package is delivered?

Delivery, Returns & Refunds

Delivery

When should I place my order?

Can I track my order?

Will my parcel be in my room when I arrive?

Do you offer next day or express delivery?

How can I change my delivery date?

How much does delivery cost?

Can you help me arrange a delivery time?

My order hasn't arrived what should I do?

Do you accept cash on delivery?

I arrive at the weekend, do I have to wait until Monday to receive my order?

Can I order, even if my accommodation provider is not a partner of yours?

Can I get my Kit delivered straight to my hall?

Can I buy a kit if I dont know my accommodation address yet?

How many parcels will I receive?

What if my delivery is late?

Do you deliver overseas?

Will all Products in my order be delivered at the same time?

Can I cancel my order?

Can I add or change an item on an existing order?

I haven't received an order confirmation

Im missing items from my delivery

Can I change the contact details on my order?

Replacements

Refunds

Returns

Returns and Refunds

Can I customise my Kit?

What are the sizes of UK beds and your bed linens?

What size are your pillows?

Bedding Packs

How do I know the size of your duvets?

Can I rent bedding for Summer school?

I've just received my order I can see the duvet but no pillow

Do I have to return the items I bought after I've finished with them?

Which Kit is best for me?

Do I have to buy a mattress?

Can the non-stick pans be used on my induction cooker?

How do I know what to buy?

Can I buy extra linen?

What size is the XL sheet?

Can I put the crockery in the microwave?

What size are the Bath Robes?

What size are the towels?

What's in a Standard Complete kit?

What's in a Premium Complete kit?

What's the difference between the bedding kit qualities?

What's in a Standard Kitchen Kit?

What's in a Premium Kitchen Kit?

What's in a Deluxe Kitchen Kit?

How do I know what quality the linen kit I want is?

What is a Duvet & Pillow Kit?

Can I wash my Pillow and Duvet?

How do the place settings work?

Our Products

How do I use a discount code?

Payment Methods

How do I receive a receipt?

How can I contact UniKitOut?

Is UniKitOut open all year round?

How do I become a partner?

Is my data secure with you?

Is your website safe and secure?

Online Safety and Security

How we work and other questions

What happens if I'm not in when my package is delivered?Updated 7 months ago