Delivery

When should I place my order?

🚫 Unfortunately we are unable to offer a next day delivery service to Republic of Ireland, Northern Ireland, Scottish Highlands / Islands, Scilly Isles and the Isle of Wight.

Can I track my order?

🚨 Please note that once the parcel has left our warehouse, the delivery is in the hands of our courier and we can no longer alter the delivery time or date. 🚨 Please note parcels being delivered to Republic of Ireland will be sent via UPS so tracki

What happens if I'm not in when my package is delivered?

All of our parcels are dispatched via a reputable courier service 🚚 that requires a signature on delivery, therefore someone will need to be available to accept it. If you are staying with one of our partner accommodations then they will accept you

Will my parcel be in my room when I arrive?

If your parcel is being delivered via a courier service it will be delivered to your reception or post room. Some of our partners will ask us to organise a consolidated delivery so all parcels are delivered on the same day at the same time. These par

Do you offer next day or express delivery?

Where a delivery is extremely important, we are happy to offer a special delivery service so your parcel gets delivered sooner.🚚. Please contact our office by phone ☎ or live chat 💻 if you wish to talk about express delivery. 🚨 Please note. Expre

How can I change my delivery date?

🚨 Please note, we may not be able to amend delivery dates on orders being sent to Republic of Ireland, Northern Ireland & Scottish Highlands.

How much does delivery cost?

DELIVERY COSTS TO THE UKDeliveries are made Monday - Friday 8am - 7pm. Delivery charge on all orders under £60 is £5.99. Delivery charge on all orders over £60 is FREE. DELIVERY COSTS TO NORTHERN IRELAND, SCOTTISH HIGHLANDS & UK ISLESDeliveries are m

Can you help me arrange a delivery time?

Here at UniKitOut, our top priority is to make sure your move to University is as stress-free as possible, which is why you're able to select a delivery date in advance to secure your kit, with an arrival date that suits you. 👌. Unfortunately we are

My order hasn't arrived what should I do?

Our deliveries are usually made between 8am - 7pm 🚚 so if your order is due today it's likely to be on its way to you. You can also track your delivery via our delivery partner's live tracking system https://track.dpdlocal.co.uk/ just enter your tr

Do you accept cash on delivery?

Unfortunately we are unable to accept cash on delivery as we use a third party delivery company (not employed by UniKitOut) who do not accept cash. We do accept PayPal, all major credit & debit cards and Alipay & WeChatPay 💳

I arrive at the weekend, do I have to wait until Monday to receive my order?

Top tip 💡 Speak with your reception/security team on arrival so they can safely locate your box. Depending on your accommodations' storage it'll probably be in a locked cupboard or classroom. You may even find your box 📦 waiting for you in your bed

Can I order, even if my accommodation provider is not a partner of yours?

Our service is open to everyone! 👫. If your accommodation provider isn't one of our partners (or you cant find them listed) then select "Not on the list" when you reach the checkout process. You will then be able to type your own address in. Please

Can I get my Kit delivered straight to my hall?

While a lot of students (who live in the UK) choose to have their kit 📦 delivered straight to their homes, the majority of students ask us to deliver direct to their University hall or student accommodation. Items being delivered to University hall

Can I buy a kit if I dont know my accommodation address yet?

For students who currently live in the UK, we recommend ordering your kits in advance and having it delivered straight to your home, so you are fully kitted out and ready to go. 🚘. UniKitOut's service and kits are specifically designed with the newc

How many parcels will I receive?

Depending on how big your spending spree is, we try to pack everything in one large box. 📦. However, in some special cases we might split the order into two or even three parcels e.g. if you have added 2-3 larger extra items.📦 📦 📦. Our boxes weig

What if my delivery is late?

After weeks of research, UniKitOut have chosen to dispatch parcels through DPD as we feel they offer the most prompt and efficient service for us and our customers. That means YOU 👋 Our packages are delivered via a tracked service and 99.5% of our p

Do you deliver overseas?

Unfortunately, apart from Republic of Ireland, at the moment we are unable to deliver overseas.✈. However, we are working on trying to change this!. Watch this space 👀.

Will all Products in my order be delivered at the same time?

Everything we advertise online is in stock and available to purchase, so when you receive your parcel/s it should be bursting at the seams with all the goodies 🍬 you are expecting!. If anything is missing from your box please get in touch by emailin

Can I cancel my order?

We understand plans change so if you need to cancel your order please contact us as soon as possible because If your order is due to be delivered in the next 3 days there are a few departments we need to speak with to make sure your order doesn't get

Can I add or change an item on an existing order?

At UniKitOut, we make it our priority to make sure your transition into university life is an easy one, and although it's not all smooth sailing, our ordering process is.In the event that you need to change or add an item to your order please get in

I haven't received an order confirmation

Paid for your order but didn’t get an email confirmation?. First, check your junk or spam folders—sometimes our emails can end up there. ♻. If you still don’t see anything, just send us an email at [email protected], and our customer service team w

Im missing items from my delivery

Firstly, double check you have received the correct amount of parcels. Orders with multiple items (like complete kits) will normally be packed into 2 boxes. Our warehouse team mark the boxes clearly using black pen with a numbering system such as "Bo

Can I change the contact details on my order?

Absolutely! You can update your contact details. 😊. If you need to change your phone number, email address, or any other contact details, please reach out to our team as soon as possible. 📧 Email us at: [email protected]. Make sure to include you